The management concept of the company
Our company uses the equity, fair, transparent, democratic management mode in management, will be high-quality service as the source of our company's service life. Employees on the guiding ideology of "attitude is everything" conscientiously implement "two attitudes: the work attitude, service attitude". Study hard, be conscientious and do one's best, play the energy, with progress and common development with the company.
One, the concept of enterprise
Companies adhering to the value discovery, innovation and optimization, trickling water springs to philosophy, people-oriented, harmonious good faith, cooperation and sharing, innovation and win-win. To provide a full range of high quality premium services for individual and business. To achieve customer's satisfaction, the company's satisfaction, social's satisfaction.
Two, the management idea
1. Rigorous, scientific, efficient and reasonable management system, make the company's operation is more standardized, make the company become the industry leader, to move forward with the development of rapid, steady, efficient.
2. Fairness and justice, strict and transparent management attitude, let the employees feel at ease, happy work, and provide employees with a stage play special skill, and improve the performance of self.
3. Solidarity, mutual assistance, friendship, support management atmosphere, create good working and living environment for employees, make employees have a sense of belonging, the company full of vigor, vitality.
Three, service concept
Courtesy, enthusiasm, smile, sincere service attitude, to ensure that customers receive a kind of professional service in the company, let the guest feel "Guests feel at home." warmth.
1. Politeness: at any time to use polite language, and use body language to express respect for others, in a polite reflects the company staff of high quality and the grade of the company.
2. Enthusiasm: work should often active customers’ ideas and passion, sincerely for customer service.
3. Patience: to answer all the questions of customers, to the customer's requirements and problems carefully, patience, repeatedly, and try to solve as soon as possible.
4. Friendly: treat customers and colleagues as your good friend, with a genial smile to greet customers, in a friendly attitude and colleagues.
5. Considerate: every employee should have a strong sense of advanced, subtle service, service for customers to meticulously. There is no requirement for the customer service, always put yourself in the for the sake of customers, the service work to do in advance, subtle.
6. Optimistic: the source of happiness is happy. Every employee must have a bright and cheerful disposition, lively, with full mental state to service customers, make customer have relaxed and satisfaction feelings. For setbacks should face actively, want to method to deal with and solve the problem, can't get disheartened, unable to get up after a fall.
7. Optimism: should actively face, want to method to deal with and solve the problem, not frustrated and depressed.
Four, the work idea
There is nothing can't be done well, only don't do well, attitude is everything. Any employee in the work should be correct attitude, work hard, raises own vocational level unceasingly, let the company operated normally and obtain the best economic benefit and social benefit.
1. Obey the management: employees should faithfully obey the superior leadership work arrangement and deployment, follow the management principle of appeal after obedience first.
2. Unity and cooperation: carry forward the spirit of "unity is strength", we are a member of the company, is a family, between various departments, between the positions should cooperate with each other, sincere cooperation, and shall not obstruct each other, place obstacles in the way.
3. Strict in his duties: Staff should obey company's rules to go on and off duty on time, not to be late, leave early, absenteeism, and leave the job, strictly observe the rules and regulations.
4. Integrity: staff should be practical and realistic, focus on the issue rather than the person, don't cheat and agree overtly but oppose covertly, will do something, and there is a wrong will change.
5. Industry is responsible for: employees are to bear hardships and stand hard work, efficient and hard-working spirit of doing things, the work of conscientious and responsible, out of the question to take responsibility, can't push to take off each other; our jobs and commitment to the company's work and items, to strictly implement, responsible for the end.
6. Keep the secret: the staff must keep company business secret, do not believe, stand firm, always and everywhere to protect the interests of the company and image.
